1. Can I wear my wig directly over my own hair?

    Always secure your own hair under a wig cap before putting on your wig for a smooth and secure fit. Use a wig cap that closely matches your scalp so it blends in with the wig parting

  2. Which payment methods are accepted in the Online Shop?

    Debit and Credit card payments using Visa Debit and Credit Cards, MasterCard and American Express

  3. How long will delivery take?

    All UK orders are despatched witnin 24 hours of the order being placed and are shipped using Royal Mail’s First Class delivery which takes 24 hours to deliver and the Saturday Delivery Guarantee which is delivered by the following Saturday.

    The rest of Europe takes a little longer. Please refer to our shipping policy page.

  4. How secure is shopping in the Online Shop? Is my data protected?

    All our website’s financial transactions are handled through our payment services provider –  WorldPay. We do not store any customer’s payment information on our website; all our customers’ payment information is handled by WorldPay who provide highly secure platforms for processing the payment transactions of our customers.

  5. What exactly happens after ordering?

    The customer’s order is despatched within 24 hours of ordering using customer’s chosen shipping method.

  6. Can I use hair spray on my wig?

    Oil sheens designated for braids should be used or a light mousse to dress your braids – use very limited amounts to prevent product build up in between washes.

  7. Can I try the product out before I buy?

    Unfortunately no, due to health and safety reasons.

  8. How should I store my wig when not in use?

    We recommend getting a wig stand for your wig. You can pick up cheap polystyrene wig stands from most beauty stores.

  9. How can I ensure the longevity of my wig?

    Follow our optional quarterly wig care instructions; this step can contribute to the longevity of your wig. Please refer to our wig care page for more detail.

  10. Why are my braids shedding?

    Some shedding is expected but this should minimal. Braids should not be pulled during washing to prevent excessive sheddin

  11. Why have I not received an order confirmation?

    Please check your junk mail folder to ensure it is not there. If you still havent seen your order confirmation, please contact us and we will resend it.

  12. How often should I wash my wig?

    We recommend washing wigs once a month. Please follow the wig care instructions on our wig care page.

  13. Can I brush my wig?

    We do not recommend this as this will cause shedding and damage the wig. We only recommend using your hands to gently fluff out and style your wig.

    Always secure your own hair under a wig cap before putting on your wig for a smooth and secure fit. Use a wig cap that closely matches your scalp so it blends in with the wig parting

  14. Which payment methods are accepted in the Online Shop?

    Debit and Credit card payments using Visa Debit and Credit Cards, MasterCard and American Express

  15. How long will delivery take?

    All UK orders are despatched witnin 24 hours of the order being placed and are shipped using Royal Mail’s First Class delivery which takes 24 hours to deliver and the Saturday Delivery Guarantee which is delivered by the following Saturday.

    The rest of Europe takes a little longer. Please refer to our shipping policy page.

  16. How secure is shopping in the Online Shop? Is my data protected?

    All our website’s financial transactions are handled through our payment services provider –  WorldPay. We do not store any customer’s payment information on our website; all our customers’ payment information is handled by WorldPay who provide highly secure platforms for processing the payment transactions of our customers.

  17. What exactly happens after ordering?

    The customer’s order is despatched within 24 hours of ordering using customer’s chosen shipping method.

  18. Can I use hair spray on my wig?

    Oil sheens designated for braids should be used or a light mousse to dress your braids – use very limited amounts to prevent product build up in between washes.

  19. Can I try the product out before I buy?

    Unfortunately no, due to health and safety reasons.

  20. How should I store my wig when not in use?

    We recommend getting a wig stand for your wig. You can pick up cheap polystyrene wig stands from most beauty stores.

  21. How can I ensure the longevity of my wig?

    Follow our optional quarterly wig care instructions; this step can contribute to the longevity of your wig. Please refer to our wig care page for more detail.

  22. Why are my braids shedding?

  23. Some shedding is expected but this should minimal. Braids should not be pulled during washing to prevent excessive sheddin
  24. Why have I not received an order confirmation?

    Please check your junk mail folder to ensure it is not there. If you still havent seen your order confirmation, please contact us and we will resend it.

  25. How often should I wash my wig?

    We recommend washing wigs once a month. Please follow the wig care instructions on our wig care page.

  26. Can I brush my wig?

    We do not recommend this as this will cause shedding and damage the wig. We only recommend using your hands to gently fluff out and style your wig.