Dispatch and Delivery Times
We can offer a very efficient service, with orders being dispatched within 24 hours of payment (apart from days where the postal service isn’t running, such as Sundays and bank holidays). We will also despatch your order within 24 hours of the product you ordered being back in stock, if you order a product that was awaiting stock.
Here are a list of our delivery options and their delivery time information:
For customers in England, Wales and Scotland, you can have your order sent Royal Mail 1st Class delivery which guarantees a next working day delivery (Week-days only; orders placed Friday-Sunday will be dispatched on Monday for Tuesday delivery. Orders placed on a Monday, Tuesday, Wednesday and Thursday will be despatched the next working day, for delivery 2 days after order is placed). It needs to be signed for on delivery and if you are not in, they will attempt to leave it with one of your neighbours and then leave a card with you to let you know.
Royal Mail Special Delivery (Saturday) guarantees a Saturday day delivery only. To guarantee your Saturday delivery, your order must be placed no later than the Thursday before.
Please note that with all of the next day delivery services we use, we can only guarantee that they arrive the day immediately after you make your purchase if you make it before mid-day. Orders purchased after mid-day will usually be dispatched the day following the purchase and so, will arrive the day after that. If you are buying an item after mid-day and really need it to arrive the day afterwards, please contact us to let us know that you need it dispatched on the same day and to check that we still have time to do that for you. Thank you.
All orders to Europe will be dispatched within 24 hours of the order being placed. Currently the European countries we sell and deliver to are Belgium, Denmark, France, Germany, Greece, Guernsey, Ireland, Italy, Jersey, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and Vatican City.
The delivery times for Royal Mail International Signed For quoted by Royal Mail are:
Delivery to Western Europe: three working days after the day of postage.
Delivery to Eastern Europe: four working days after the day of postage.
DHL Express WorldWide – Time definite : This delivery service guarantees to deliver by the next business day from the order despatch day and 2 delivery attempts will be made by DHL.
Rest of the World
Currently we only ship to addresses in the UK and the specific countries in Europe we outlined in the text above.
Postage and Packing Charges
Shipping charges are determined by the cost of what you buy and where you live and are clearly shown to you when you get to the checkout page, before you make your purchase.
Free Royal Mail first class shipping is offered on any order being shipped to a UK address.
A flat shipping rate of £10 is offered on any order less than £250 being shipped to an address in Europe using the Royal Mail International Signed For shipping service.
Free Royal Mail international Signed For shipping service is offered on all orders of £250 or more, being shipped to any address in the European countries we ship to.